The answering service for restoration companies who can't answer.
Every call from homeowners and property managers in the first hour after a flood, fire or burst pipe — answered, triaged and booked while you work.
Elavo Answer is an AI answering service for restoration companies. It answers calls from homeowners and property managers in the first hour after a flood, fire or burst pipe, 24/7, in a natural voice; treats phrases like "flood" and "water damage" as urgent and transfers those callers to whoever is on call; takes a structured message for everyone else; and books emergency dispatch and inspections. Plans from $299/month with 1,200 minutes included and no per-minute overage.
Where the calls go today
The first company to answer gets the job
Insurance adjusters call during the day
Crews are on site for hours
What Elavo Answer does for restoration companies
Emergencies reach a person
Urgency phrases for your trade — “flood”, “water damage”, “sewage”, “fire”, “mold” — transfer the caller to your on-call number. No answer in your chosen minutes → backup, then you.
Jobs booked on the call
It books emergency dispatch and inspections, confirms by text, and never double-books.
Messages, not voicemails
Name, callback number, what they need, how urgent, best time — texted and emailed to you, with one-tap callback.
Keep your number
Forward your existing line always, when busy, when unanswered or after hours. Verified with one test call.
Spam screened
Robocalls and blocked numbers are turned away before the AI answers and never use your minutes.
Morning report
Yesterday’s calls, messages, urgent pages, bookings and minutes, in your inbox at 7am.
A typical after-hours call
It is 9:40pm. A caller says “flood”. Elavo Answer answers in your business name, hears the urgency phrase, tells the caller it is connecting them, and rings your on-call number. If nobody picks up in five minutes it pages your backup, then you. The caller never hears voicemail, and you see the message with their number and address before you even call back.
A second caller at 10:15pm wants a quote. The AI takes name, number, address and what they need, promises a callback in the morning, and texts you the message. In the morning report it is listed as waiting for a callback.
Pricing for restoration companies
Plans from $299/month with 1,200 minutes included. Most restoration companies use a few hundred minutes a month; a storm or heatwave is covered by one 300-minute block for $75, never a per-minute overage.
Essentials
One crew, after-hours and overflow coverage.
1,200 minutes included every month
Choose EssentialsGrowth · Most popular
Growing shop, every call all day and night.
2,600 minutes included every month
Choose GrowthBilled at checkout — no free trial. Included minutes reset each month; purchased blocks never expire. Transferred minutes, spam and calls under 10 seconds are never billed. Cancel anytime.
Common questions
Does it work with my after-hours on-call rotation?
Yes. Set on-call windows by day and time with a primary and a backup, and the AI follows the rotation automatically.
What happens when I run out of minutes?
You get a low-balance alert first. Add a 300-minute block for $75 with one click, or turn on auto-recharge with a monthly cap. With auto-recharge off and a zero balance, calls are not answered until you recharge — you are never billed per minute in arrears.
Is there a free trial for Elavo Answer?
No. Plans are billed from day one because your line and minutes are live the moment you check out. Month to month, cancel anytime.
Other trades
HVAC · Plumbing · Electrical · Roofing · Garage door repair · Cleaning services
Every water damage & restoration call answered.
Elavo Answer plans from $299/month with 1,200 minutes included and one 300-minute block for $75 when you need more. Live today, cancel anytime.