The answering service for HVAC contractors who can't answer.
Every call from homeowners with no heat or no AC, often at night or on the first hot weekend — answered, triaged and booked while you work.
Elavo Answer is an AI answering service for HVAC contractors. It answers calls from homeowners with no heat or no AC, often at night or on the first hot weekend, 24/7, in a natural voice; treats phrases like "no heat" and "no AC" as urgent and transfers those callers to whoever is on call; takes a structured message for everyone else; and books service calls and tune-ups in the next open window on the right tech's calendar. Plans from $299/month with 1,200 minutes included and no per-minute overage.
Where the calls go today
Emergency calls land while techs are on a roof
Peak-season volume swamps the office
Maintenance-plan customers call to schedule and get voicemail
What Elavo Answer does for HVAC contractors
Emergencies reach a person
Urgency phrases for your trade — “no heat”, “no AC”, “smell gas”, “furnace not working”, “carbon monoxide” — transfer the caller to your on-call number. No answer in your chosen minutes → backup, then you.
Jobs booked on the call
It books service calls and tune-ups in the next open window on the right tech's calendar, confirms by text, and never double-books.
Messages, not voicemails
Name, callback number, what they need, how urgent, best time — texted and emailed to you, with one-tap callback.
Keep your number
Forward your existing line always, when busy, when unanswered or after hours. Verified with one test call.
Spam screened
Robocalls and blocked numbers are turned away before the AI answers and never use your minutes.
Morning report
Yesterday’s calls, messages, urgent pages, bookings and minutes, in your inbox at 7am.
A typical after-hours call
It is 9:40pm. A caller says “no heat”. Elavo Answer answers in your business name, hears the urgency phrase, tells the caller it is connecting them, and rings your on-call number. If nobody picks up in five minutes it pages your backup, then you. The caller never hears voicemail, and you see the message with their number and address before you even call back.
A second caller at 10:15pm wants a quote. The AI takes name, number, address and what they need, promises a callback in the morning, and texts you the message. In the morning report it is listed as waiting for a callback.
Pricing for HVAC contractors
Plans from $299/month with 1,200 minutes included. Most HVAC contractors use a few hundred minutes a month; a storm or heatwave is covered by one 300-minute block for $75, never a per-minute overage.
Essentials
One crew, after-hours and overflow coverage.
1,200 minutes included every month
Choose EssentialsGrowth · Most popular
Growing shop, every call all day and night.
2,600 minutes included every month
Choose GrowthBilled at checkout — no free trial. Included minutes reset each month; purchased blocks never expire. Transferred minutes, spam and calls under 10 seconds are never billed. Cancel anytime.
Common questions
Can it tell a no-heat emergency from a tune-up request?
Yes. You list the phrases that mean urgent ("no heat", "smell gas"). Those callers are transferred to your on-call tech; tune-ups are booked into the next open slot.
What happens when I run out of minutes?
You get a low-balance alert first. Add a 300-minute block for $75 with one click, or turn on auto-recharge with a monthly cap. With auto-recharge off and a zero balance, calls are not answered until you recharge — you are never billed per minute in arrears.
Is there a free trial for Elavo Answer?
No. Plans are billed from day one because your line and minutes are live the moment you check out. Month to month, cancel anytime.
Other trades
Plumbing · Electrical · Roofing · Garage door repair · Cleaning services · Landscaping & lawn care
Every hvac call answered.
Elavo Answer plans from $299/month with 1,200 minutes included and one 300-minute block for $75 when you need more. Live today, cancel anytime.